Call sync
Your Zoom cloud recordings.
Coming for enabled pilot users after Zoom app setup. Public Zoom availability is subject to Marketplace approval.
Connect, import and disconnect
Pilot access requires an invited Broker or Support user in an eligible Menntora firm; Owner/Admin permissions alone do not enable sync. When enabled for you, open Menntora Settings, Call sync, then Connect Zoom. Each person connects their own account. Check the connected Zoom email before choosing a backfill date range or individual meetings. Backfill proceeds month by month, then new recordings are checked automatically.
In Imported calls, confirm recording consent, the client and call type, and which voice is yours. Notes and follow-ups use Menntora's existing permissions and confirmation steps. Audio is subject to your firm's retention policy.
Disconnect Zoom in Call sync to stop new imports and remove the connection credentials. Calls already imported stay in Menntora and keep their normal retention and deletion rules. You can also remove the app in Zoom Marketplace's Added Apps. For account or data-deletion help, contact support. Read our privacy policy and terms.
Setup and troubleshooting
Do I need a paid Zoom plan?
You need a licensed Zoom user with cloud recording available on your plan. Check the licence on the account email shown here. AI add-ons are not required.
Is this connected for my whole firm or just me?
Just you. Each Menntora user connects one Zoom account. We request only read-only access to your own recordings. Disconnecting stops new imports and keeps calls already imported.
What do I switch on in Zoom?
In Zoom Settings, Recording & Transcript, enable Cloud recording and Create audio transcript under Advanced cloud recording settings. Also enable Record audio-only files and One audio file for all participants. Record to the Cloud, or enable automatic cloud recording.
Why is the Zoom setting greyed out?
A Zoom admin may have locked recording or transcription at account or group level. Ask them to enable it for you or unlock it. Account and user settings can differ; admin locks take precedence.
Why are older calls missing after I enable recording?
Settings changes apply to new meetings only. A call that was not cloud-recorded has no audio to import. Deleted or expired cloud recordings are unavailable.
Are AI Companion summaries enough?
A summary is not a cloud recording. Menntora imports cloud audio and available VTT transcripts. Summary-only import is not supported; no additional AI summary permission is requested.
What if a recording has no transcript?
Zoom can take time to prepare its audio transcript. If none is available when importing, Menntora transcribes the audio through its existing import process. Notes still wait for voice confirmation.
Do Personal Meeting Room calls count?
Yes, if they were recorded to the cloud under the connected account. AI Companion meeting assets alone do not establish that cloud audio exists.
How far back can I import?
Choose your date range. Menntora requests one calendar month at a time and saves progress, including pagination. Large backfills can take a while. Repeating a range does not duplicate recordings still imported from that Zoom account in the same workspace.
Did I connect the wrong Zoom account?
Check the connected Zoom email in Menntora. If your recordings or paid licence are on an older work login or another account, disconnect and reconnect with that login. Existing imports are kept.
Why does Zoom ask for admin approval?
Some organisations require a Zoom Marketplace admin to pre-approve apps. Use Request pre-approval in Zoom or ask your Zoom admin to approve Menntora.
Why can’t I authorise the app before public launch?
Development and beta distribution can be restricted to users in the developer’s own Zoom account. External customers must wait for the required Zoom Marketplace approval and distribution access.
Why did imports suddenly stop?
Check the connected account email, paid licence and cloud recording settings. A downgrade or licence reassignment can stop recording. Account and individual settings can disagree, and admin locks override user settings.
Will Menntora change or delete anything in Zoom?
No. Menntora requests read-only scopes for your profile and cloud recordings. It does not edit, delete or share recordings in Zoom.
Why did Zoom ask for a sign-in code?
That is Zoom’s security check for a new device or location. Complete it in Zoom. Never send the code or your password to Menntora support.
Where are recordings from another notetaker?
Recordings made by a separate notetaker live with that service, rather than in Zoom cloud storage. Export the recording you are allowed to use and import it manually.
Why did the meeting-assets email stop arriving?
Check junk mail and your organisation’s mail filtering. Zoom’s email delivery is separate from cloud recording availability. Check cloud recordings directly in the connected Zoom account.